IT Efficiency Expert / Technical Customer Service Representative

Remote Position

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients.

Job Brief

We are looking for a highly motivated individual who has a passion for IT systems and problem-solving. The Technical Customer Service Representative will help clinics solve specific problems, install and upgrade Radformation software on hospitals’ servers, attend technical calls with clinics, and troubleshoot clinical technical issues that may arise. As the Technical Customer Service Representative, you will develop relationships with clinics and incorporate your technical knowledge to the engineering team to create clinics’ dream products. With your clinical IT background, you will have the ability to improve efficiency in Radiation Oncology clinics throughout the country.

Responsibilities include:
  • Work with clinics to understand their technical issues and provide a solution independently and/or with the help of the programming team
  • Support the sales and success teams by installing and upgrading clinics
  • Work with hospital IT departments as the technical expert representative
  • Complete IT documents as requested by clinics
  • Aid the clinical customer support representatives as needed
  • Build computers and troubleshoot issues for the company

Required Experience
  • Minimum 5 years experience of clinical radiation oncology IT
  • Experience with Aria OIS and Eclipse TPS
  • Strong critical thinking skills
  • Positive attitude

Preferred Experience
  • 7+ years experience of clinical radiation oncology IT
  • Customer service experience

  • Enthusiastic about learning new technologies and sharing them with the healthcare community
  • Understanding of treatment planning and radiation oncology clinical workflow
  • Strong organizational skills and ability to work independently
  • Highly motivated to help clinicians improve their workflow
  • Excellent communication skills to assist customers via phone and web meetings

  • Health/Vision/Dental insurance
  • Paid Time Off
  • Stock options
  • Work remotely
  • Roth 401(k)

Email resumes and cover letters discussing the IT challenges of implementing new software in a radiation oncology clinic to