Efficiency Expert / Customer Service Representative, EMEA

Remote, USA

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients.


Job Brief

We are looking for a highly motivated individual who has a passion for treatment planning and enjoys a non-stop busy day. The Efficiency Expert will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively call clinics to check in and hear feedback. The Efficiency Expert will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient workflow and an increase in safety. This role is ideal for someone looking to take their treatment planning skills to the next level and expand their clinical skill set. As the Efficiency Expert, you will develop relationships with clinics and incorporate feedback into creating clinics’ dream products. With your clinical background, you will have the ability to teach and improve efficiency in Radiation Oncology clinics throughout the EMEA region.


Responsibilities Include:
  • Demo, install, and train clinics on Radformatoin’s suite of automation tools
  • Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
  • Work with the EMEA sales team to demonstrate software to prospective customers and provide training to newly installed clinics
  • Proactively check in with current customers to hear feedback and share new features
  • Host webinars to answer clinics’ questions and highlight features
  • Develop training materials to distribute to clinics
  • Collaborate with clinics on research projects and recruit reference sites with the EMEA sales team

Required Experience
  • Minimum 2 years experience of clinical treatment planning using Eclipse TPS
  • Strong critical thinking skills
  • Exceptional presentation skills
  • Positive attitude and a passion for excellence in patient care
  • Fluent in English

Preferred Experience
  • 5 years experience of clinical treatment planning using Eclipse TPS
  • Teaching experience in dosimetry
  • Customer success experience
  • Fluent in French and Italian

Abilities
  • Passionate about helping other clinics and creating an impact in their workflow
  • Enthusiastic about learning new technologies and sharing them with the healthcare community
  • Thrives with a busy schedule and constant learning environment
  • Excels at multi-tasking and managing multiple projects simultaneously
  • Enjoys listening to clinics’ needs and developing relationships with clinical leaders
  • Master of treatment planning and radiation oncology clinical workflow
  • Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
  • Strong organizational skills and ability to work independently
  • Excellent communication skills, both written and oral
  • Non-judgemental personality and welcoming of ideas and feedback

Benefits
  • Competitive salary
  • Paid time off
  • Work remotely with occasional travel (less than 10%)
  • Collaborative team environment
  • Early access to cutting-edge software

Please email resume and cover letter discussing how you define customer success to jobs@radformation.com